Thank you for shopping with us at Butter From Another Mother. We strive to ensure your complete satisfaction with our skincare and beauty products. In the event that you need to return an item, please review our return policy outlined below:

1. Eligibility for Returns:
   • Only products purchased directly from our website are eligible for return.
   • Items must be in their original condition, unopened, and unused.
   • All returns must be initiated within 7 days of the delivery date.
2. Returns Process:
   • To initiate a return, please contact our customer support team at support@bfamshop.com.
   • Provide your order number, the name of the product you wish to return, and a brief explanation of the reason for the return.
   • Our customer support team will guide you through the return process and provide you with a return authorization (RA) number, if applicable.
3. Return Shipping:
   • Customers are responsible for the shipping costs associated with returning the product.
   • Please ensure that the item is securely packaged to prevent damage during transit.
   • We recommend using a traceable shipping method with insurance to ensure the safe return of the product.
   • We are not responsible for any lost or damaged items during the return shipping process.
4. Refund Process:
   • Once we receive the returned item and verify its eligibility, we will process the refund.
   • Refunds will be issued in the original form of payment used during the purchase.
   • Please note that shipping charges are non-refundable.
   • Depending on your financial institution, it may take a few business days for the refund to appear in your account.
5. Exchanges:
   • We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return following the instructions above and place a new order for the desired item.
6. Exceptions:
   • For hygiene and safety reasons, certain items may not be eligible for return if they have been opened, used, or tampered with. These items include but are not limited to cosmetics, intimate or personal care products, and products with broken seals.
7. Damaged or Defective Items:
   • If you receive a damaged or defective product, please contact our customer support team immediately.
   • We may request photos or additional information to assess the issue.
   • We will provide instructions on how to return the damaged or defective item, and we will cover the return shipping costs.
   • A replacement or refund will be processed upon receiving the returned item.

Please note that this return policy is subject to change without prior notice. We encourage you to review the policy each time you make a purchase.

If you have any further questions or require assistance regarding returns, please do not hesitate to contact our customer support team. We are here to help you.

Thank you for choosing Butter From Another Mother. We appreciate your business!